Return & Refund Policy

At Cozy Home Candles and More, every product is handmade with care. We want you to love your purchase!

All Sales Are Final

Due to the nature of our handmade candles, wax melts, home fragrance, cleaning, and personal fragrance products, all sales are final. We do not accept returns or exchanges for scent preferences, changes of mind, or products that have been used or opened.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Photos of the product and packaging, if applicable

We will review the issue and work with you to arrange an appropriate replacement or refund at no additional cost when the item qualifies.

Order Cancellations

Because our products are handmade, cancellation requests must be submitted before your order has been prepared or shipped. We cannot guarantee that cancellation requests can be accommodated.

Shipping Issues

If your package arrives damaged, please retain the product and packaging and contact us as soon as possible.

If your order is marked delivered but you cannot locate it, please contact us so we can help you review the delivery information.

Contact Us

For questions or concerns regarding your order, please contact Cozy Home Candles and More through our website or reply to your order confirmation email.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.