Terms of service

 

Terms of Service

OVERVIEW

Welcome to Cozy Home Candles and More! The terms "we", "us" and "our" refer to Cozy Home Candles and More LLC. Cozy Home Candles and More operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Cozy Home Candles and More is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to device settings and configuration.

Our products are handmade, and slight variations in appearance, color, texture, and fragrance may occur between batches.

We do not guarantee that the appearance or quality of products purchased will precisely match photographs or digital representations.

All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities available for purchase.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Cozy Home Candles and More reserves the right to accept or decline your order for any lawful reason.

Your order is not accepted until Cozy Home Candles and More confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once preparation has begun.

If we decline, modify, or cancel an order, we will attempt to notify you using the contact information provided at checkout.

All purchases are subject to our Return and Refund Policy.

Wholesale purchases may be subject to separate pricing, ordering requirements, and agreements.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price in effect at the time the order is placed and will be reflected in your order confirmation.

Unless otherwise stated, product prices do not include applicable taxes or shipping charges.

Shipping costs and applicable taxes will be calculated and displayed during checkout.

Prices offered online may differ from prices available at vendor events, wholesale locations, or promotional sales.

You agree to provide accurate and complete payment and contact information for purchases made through our website.

You represent that you are authorized to use the payment method provided and agree to pay all applicable charges.

SECTION 5 - SHIPPING AND DELIVERY

We make every effort to prepare, package, and ship orders in a timely manner.

All delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather conditions, holidays, or circumstances outside our reasonable control.

We are not responsible for delays caused by shipping carriers or circumstances outside our control. However, we encourage customers to contact us regarding damaged, missing, or incorrect shipments so we can help investigate and resolve the issue as appropriate.

Our shipping rates, estimated delivery times, and local pickup information are outlined in our Shipping Policy.

Nothing in this section limits rights or remedies provided under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, branding, text, images, graphics, product photographs, videos, and website design, are owned by Cozy Home Candles and More LLC, its affiliates, or licensors and are protected by applicable intellectual property laws.

You may use the Services for personal, lawful purposes only.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except as permitted by law.

All rights not expressly granted are reserved.

The Cozy Home Candles and More name, logo, product names, and branding may not be used without our permission.

Shopify's name, logo, and related trademarks belong to Shopify. Other trademarks belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services through our website.

These tools may be offered "as is" and "as available," without warranties or endorsements from Cozy Home Candles and More.

Your use of third-party tools is subject to the applicable provider's terms and policies.

We may introduce additional features, tools, or services in the future, which will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, privacy practices, or policies of third-party websites.

Accessing third-party websites is at your discretion and risk.

Please review their applicable terms and policies before making purchases or providing personal information.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Cozy Home Candles and More is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Cozy Home Candles and More.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Cozy Home Candles and More, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cozy Home Candles and More.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify's Privacy Policy.

Because our website is hosted by Shopify, Shopify may collect and process information related to your use of the Services.

Information submitted through our website may be processed by Shopify and other service providers to fulfill orders, process payments, and operate our store.

Please review our Privacy Policy for additional details.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, photographs, comments, or other feedback, you grant Cozy Home Candles and More a nonexclusive, worldwide, royalty-free license to use, reproduce, publish, and display that feedback for business and promotional purposes, subject to applicable law.

You represent that you have the necessary rights to submit such content.

We reserve the right to remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

You are responsible for the accuracy and legality of feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or delivery estimates.

We reserve the right to correct errors, update information, or cancel orders affected by material inaccuracies, subject to applicable law.

If an order is canceled after payment has been processed, an appropriate refund will be issued.

SECTION 13 - PROHIBITED USES

You may use our website only for lawful purposes.

You may not use our Services to:

  • Violate applicable laws or regulations.

  • Infringe upon intellectual property rights.

  • Harass, threaten, defame, or harm others.

  • Submit false or misleading information.

  • Distribute malicious software or viruses.

  • Engage in fraud, spam, phishing, or other deceptive activities.

  • Collect personal information without authorization.

  • Interfere with website security or functionality.

  • Access or use our Services through unauthorized automated systems.

We reserve the right to restrict or terminate access for violations of these Terms, subject to applicable law.

SECTION 14 - AGENTS

This section applies to automated or semi-automated software agents accessing or interacting with our Services.

Such agents must identify themselves accurately and comply with applicable access restrictions and technical requirements.

Agents may not impersonate human users, bypass security measures, circumvent CAPTCHA systems, or disregard instructions restricting automated access.

We reserve the right to limit or block automated access to our Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to our Services if these Terms are violated or where otherwise permitted by law.

Termination does not eliminate obligations incurred before termination.

Provisions relating to intellectual property, limitations of liability, indemnification, governing law, and other provisions intended to survive termination will remain in effect as applicable.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services and products are provided subject to applicable law and any express warranties we provide.

Except where prohibited by law, our Services are provided "as is" and "as available," without additional warranties or representations, express or implied.

We do not guarantee that our website will operate without interruption, errors, or technical difficulties.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot legally be excluded.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Cozy Home Candles and More LLC, its owners, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our Services or products.

Nothing in this section excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cozy Home Candles and More LLC, Shopify, and their respective affiliates, employees, agents, and service providers from third-party claims, damages, or expenses arising from your unlawful use of the Services or material violation of these Terms.

This obligation does not apply where prohibited by law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our posted policies and any applicable agreements, constitute the agreement governing your use of our Services.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign our rights or obligations as permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide our Services shall be governed by and interpreted in accordance with the laws of the State of Indiana, United States, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

SECTION 23 - HEADINGS

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service by posting revised terms on our website.

Material changes will be communicated where required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service may be directed to:

Cozy Home Candles and More LLC

Email: ketooke@gmail.com

Business Address: 4441 Atkins Ln, Evansville, Indiana 47725, United States

Indiana Business ID: 202602221972423

Website: https://cozyhomecandlesandmore.com